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Order Information

Client

SILVERROCK

Claim ID

C100734371

Order Date

11/9/2021 10:15:05 AM

Inspector

DS115

Contract Number

CVLW14817470

Insured Party

MARTHA NICHOLS

Vehicle Year

2013

Vehicle Make

BMW

Vehicle Model

5 SERIES 535I

Vehicle VIN Number

WBAFR7C54DC826836

Vehicle Mileage

63687

Inspection Location

Name

UNITED BMW

Address

3264 COMMERCE AVE

City

DULUTH

State, Zip

GA, 30096

Phone

7704768800

Contact(s)

Adjuster Name

LUIS RINCON

Extension

7704768800

Email

LUIS.RINCON@SILVERROCKINC.COM

Reason For Inspection

SILVERROCK CLAIMS PHONE NUMBER: 877-584-3848 PLEASE CALL THE SHOP AT LEAST 1-2 HOURS PRIOR TO INSPECTION AND DETERMINE IF VEHICLE WILL NEED TO BE ON A LIFT TO INSPECT AND OR IF A COLD START OBSERVATION IS NECESSARY. PLEASE VERIFY ANY MECHANICALLY FAILED ITEMS WITH PHOTOS. PLEASE VERIFY ANY NOISES WITH VIDEOS. PLEASE VERIFY ANY DAMAGE WITH PHOTOS. PLEASE VERIFY ALL APPLICABLE FLUID LEVEL/CONDITIONS. PLEASE PROVIDE PHOTOS OF ANY LEAKS OR SEEPS. PLEASE PROVIDE PHOTO OF OIL FILLHOLE WITH CAP REMOVED-(SLUDGE OR VARNISH?). PLEASE PROVIDE INSIDE PHOTO OF UPPER LEFT CORNER OF WINDSHIELD.PLEASE VERIFY IF DTCS ARE PRESENT AND DOCUMENT ALL ACTIVE CODES. PLEASE PROVIDE PHOTO FO ANY RELIVENT FREEZE FRAME DATA. PLEASE VERIFY THE REPAIR FACILITY???S DIAGNOSIS (COMPRESSION READINGS, PRESSURES, ELECTRICAL TESTING, MEASUREMENTS, ETC...). PLEASE PROVIDE OBSERVATIONS MADE FROM TEST DRIVE IF APPLICABLE. PLEASE ADVISE ON FINDINGS COMPLAINT: TRANSMISSION WHINES IN REVERSE AND OIL LEAK CAUSE: TRANSMISSION INTERNALLY , VALVE COVER CORRECTION: REPALCE TRANS AND VALVE COVER ADJUSTER NAME: LUIS RINCON ADJUSTER EMAIL: LUIS.RINCON@SILVEROCKINC.COM SHOP PHONE: 770-476-8800 REASON TO INSPECTION: VERIFY TRANSMISSION AND OIL LEAK FAILURE.

Report Information

Location Contact

ADRIANA

Contact Title

ADRIANA

Inspection Date

11/9/2021 12:55:00 PM

Vehicle Year

2013

Vehicle Make

BMW

Vehicle Model

535I<

Current VIN Number

WBAFR7C54DC826836

Vehicle Production Date

03/13

Current Mileage

63689

Vehicle Mileage Originally Submitted as

63687

Vehicle Trim

535I

Labor Rate / Type

174.9500 PROVIDED VERBALLY

Engine Type

3.0

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

REAR WHEEL DRIVE (RWD)

Vehicle Plate #

ETG053 GA

Engine Oil Level

N/A

Engine Oil Condition

N/A

Coolant Level

Low

Coolant Condition

Good

Transmission Level

Full

Transmission Condition

Poor

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

CARTRIDGE

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

Tire Size

245/45R18

Factory Tire Size

245/45R18

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

1. CUST STATES SMOKE FROM UNDER HOOD PASSENGER SIDE, PRESENT ALL THE TIME. 2. CUST STATES LOUD WHINING SOUND FROM UNDER THE VEHICLE DURING REVERSE. 3. MPI. RO DATED 11/5/21 DEALER: BMW OF GWINNETT PLACE

Facility Repair Order

319221

State of Assembly (be specific)

LOWER TRANS COVER REMOVED

Related Recalls, TSB's, or Service History

NOTHING RELATED

Failed Components and Extent of Damage

TECH DEMONSTRATED: 1. THE VALVE COVER GASKET IS ACTIVELY LEAKING WITH DIRT BUILD UP AND TRAILING DOWN ONTO THE EXHAUST SYSTEM. LONG TERM LEAK. LOOKING DOWN INTO THE OIL FILL HOLE ENGINE LOOKS VERY CLEAN, NO SIGNS OF SLUDGE. 2. WENT ON SHORT TEST DRIVE IN PARKING LOT WITH SHOP FOREMAN DRIVING AND WHEN BACKING UP AND ACCELERATING CAN HEAR A VERY HIGH PITCH WHINING NOISE AND WHEN SLOWING DOWN IN REVERSE CAN HEAR THE HIGH PITCH WHINING NOISE. THE TRANS HAS NO EXTERNAL LEAKS, A FLUID SAMPLE WAS TAKEN FROM THE LEVEL / FILL PLUG AND THE FLUID IS DARK BROWNISH WITH A STRONG BURNT SMELL. THERE ARE NO TRANS FAULT CODES PRESENT. NOTE: THERE IS NO OIL CHANGE STICKER ON THE WINDSHIELD. NO OTHER FAILURES DEMONSTRATED.

Measurements

Cause of failure

1. MATERIAL FAILURE TO THE VALVE COVER GASKET FROM TIME AND MILES. 2. CONSISTENT WITH INTERNAL FAILURE IN THE TRANS ASSY. WOULD NEED TEARDOWN TO DETERMINE THE EXACT CAUSE OF FAILURE.

Recommendations for Repair

1. REPLACE THE VALVE COVER GASKET. 2. WOULD NEED TEARDOWN TO DETERMINE THE EXACT CAUSE OF FAILURE - IF OVERHAUL IS NOT AN OPTION THEN REPLACE WITH USED OR REMAN.

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