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Order Information

Client

PRIME AUTO CARE

Claim ID

CL10485043

Order Date

10/5/2021 4:51:58 PM

Inspector

GV101

Contract Number

PDG00022374X

Insured Party

QIANA BROWN

Vehicle Year

2016

Vehicle Make

CHEVROLET

Vehicle Model

SUBURBAN LTZ 1500

Vehicle VIN Number

1GNSKJKC5GR418034

Vehicle Mileage

82341

Inspection Location

Name

JEFF SCHMITT CHEVROLET NORTH

Address

1001 N BROAD ST

City

FAIRBORN

State, Zip

OH, 45324

Phone

9373435402

Contact(s)

TRAVIS

Adjuster Name

WILLIAM HARRIS

Extension

9373435402

Email

WILLIAM.HARRIS@PRIMEAUTOCARE.COM

Reason For Inspection

PLEASE ARRIVE ASAP. CALL AHEAD TO VERIFY THE TECH AND VEHICLE ARE PRESENT AND READY FOR INSPECTION. DOCUMENT THE CUSTOMER COMPLAINTS. DOCUMENT THE FLUID LEVEL AND CONDITION. PLEASE VERIFY THE METAL AND OR OTHER FAILURES EVIDENT IN THE TRANS . PLEASE HAVE THE TECH SHOW THE TORQUE CONVERTER SLIPPAGE. ANY SIGNS OF RECENT REPAIRS ? ANY SIGNS OF COMMERICAL USUAGE ?

Report Information

Location Contact

TRAVIS

Contact Title

TRAVIS

Inspection Date

10/7/2021 9:20:00 AM

Vehicle Year

2016

Vehicle Make

CHEVROLET

Vehicle Model

SUBURBAN<

Current VIN Number

1GNSKJKC5GR418034

Vehicle Production Date

06/16

Current Mileage

82357

Vehicle Mileage Originally Submitted as

82341

Vehicle Trim

LTZ

Labor Rate / Type

138.5000 PROVIDED VERBALLY

Engine Type

5.3L

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

FOUR WHEEL DRIVE (4X4)

Vehicle Plate #

694ZDD

Engine Oil Level

Full

Engine Oil Condition

Fair

Coolant Level

Full

Coolant Condition

Good

Transmission Level

Drained

Transmission Condition

Fair

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Fair

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

N/A

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

285 45R22

Factory Tire Size

285 45R22

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

C/S THE VEHICLE FELT LIKE IT WAS GOING OVER BUMPS ON THE FEEWAY, 9/29/21, JEFF SCHMITT AUTO GROUP

Facility Repair Order

739463

State of Assembly (be specific)

TRANS PAN REMOVED

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

THERE IS EXCESSIVE METAL DEBRIS BUILT UP ON THE MAGNET IN THE TRANS PAN, IN THE BOTTOM OF THE TRANS PAN, AND ON THE TRANS FILTER CONSISTENT WITH INTERNAL TORQUE CONVERTER FAILURE. THE TECH REPORTED THE FLUID WAS FULL PRIOR TO REMOVING THE TRANS PAN. THE RESIDUAL FLUID IS IN FAIR CONDITION. NO EXTERNAL LEAKS FROM THE TRANS. NO CODES PRESENT. NO EVIDENCE OF RECENT REPAIRS. NO SIGNS OF IMPACT OR WHEEL SPIN

Measurements

Cause of failure

INTERNAL TORQUE CONVERTER FAILURE CAUSING METAL DEBRIS TO CIRCULATE THROUGH THE TRANSMISSION.

Recommendations for Repair

REPLACE THE TRANSMISSION.

Images