Order Information
Client
SILVERROCK
Claim ID
C100690665
Order Date
9/16/2021 11:08:00 AM
Inspector
TT301
Contract Number
DTSCD1006047684
Insured Party
MONIQUE JOHNSON
Vehicle Year
2015
Vehicle Make
KIA
Vehicle Model
OPTIMA HYBRID BASE
Vehicle VIN Number
KNAGM4AD3F5086778
Vehicle Mileage
69959
Inspection Location
Name
ELK GROVE KIA
Address
8480LAGUNA GROVE DR
City
ELK GROVE
State, Zip
CA, 95757
Phone
9167531000
Contact(s)
AUDREY
Adjuster Name
ALEX SMITH
Extension
9167531000
Email
ALEX.SMITH@SILVERROCKINC.COM
Reason For Inspection
SILVERROCK CLAIMS PHONE NUMBER: 877-584-3848
PLEASE CALL THE SHOP AT LEAST 1-2 HOURS PRIOR TO INSPECTION AND DETERMINE IF VEHICLE WILL NEED TO BE ON A LIFT TO INSPECT AND OR IF A COLD START OBSERVATION IS NECESSARY.
PLEASE VERIFY ANY MECHANICALLY FAILED ITEMS WITH PHOTOS.
PLEASE VERIFY ANY NOISES WITH VIDEOS.
PLEASE VERIFY ANY DAMAGE WITH PHOTOS.
PLEASE VERIFY ALL APPLICABLE FLUID LEVEL/CONDITIONS.
PLEASE PROVIDE PHOTOS OF ANY LEAKS OR SEEPS.
PLEASE PROVIDE PHOTO OF OIL FILLHOLE WITH CAP REMOVED-(SLUDGE OR VARNISH?).
PLEASE PROVIDE INSIDE PHOTO OF UPPER LEFT CORNER OF WINDSHIELD.PLEASE VERIFY IF DTCS ARE PRESENT AND DOCUMENT ALL ACTIVE CODES.
PLEASE PROVIDE PHOTO FO ANY RELIVENT FREEZE FRAME DATA.
PLEASE VERIFY THE REPAIR FACILITY???S DIAGNOSIS (COMPRESSION READINGS, PRESSURES, ELECTRICAL TESTING, MEASUREMENTS, ETC...).
PLEASE PROVIDE OBSERVATIONS MADE FROM TEST DRIVE IF APPLICABLE.
PLEASE ADVISE ON FINDINGS
Report Information
Location Contact
AUDRY
Contact Title
AUDRY
Inspection Date
9/16/2021 6:00:00 PM
Vehicle Year
2015
Vehicle Make
KIA
Vehicle Model
OPTIMA<
Current VIN Number
KNAGM4AD3F5086778
Vehicle Production Date
Current Mileage
69959
Vehicle Trim
Labor Rate / Type
150.0000
PROVIDED VERBALLY
Engine Type
2.4
Engine Emissions
CALIFORNIA
Transmission / Model
AUTO
Wheel Drive Type
FRONT WHEEL DRIVE (FWD)
Vehicle Plate #
8WZV491
Engine Oil Level
Full
Engine Oil Condition
Poor
Coolant Level
Full
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
N/A
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
DRIVEN
Belts
GOOD
Hoses
GOOD
Tire Size
205/65/16
Factory Tire Size
205/65/16
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
CUSTOMER STATES COMING FROM SAN FRANCISCO AT 2:00 AM WARNING LAMP CAME ON, WENT IN BACKUP MODE, 5 MPH. VEHICLE WAS TOWED IN FOR REPAIRS. MONIQUE JOHNSON. ELK GROVE KIA 9/13/2021
Facility Repair Order
67708
State of Assembly (be specific)
VEHICLE IS FULLY ASSEMBLED
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
THE TECHNICIAN SHOWED ME THERE IS A CONSTANT KNOCK FROM THE ENGINE. IT SOUNDS LIKE ONE ROD BEARING. NO SLUDGE. NO CODES. THE TECHNICIAN STATES THERE WERE HYBRID CODES WHEN IT CAME IN. NO OTHER FAILURES SEEN OR DEMONSTRATED.
Measurements
Cause of failure
INTERNAL ENGINE FAILURE.
Recommendations for Repair
REPLACE ENGINE.
Images
EXTERIOR
EXTERIOR
EXTERIOR
EXTERIOR
EXTERIOR
ODO
VIN AND TIRE LABEL
NO SLUDGE IN VALVE TRAIN
EMISSIONS LABEL
VIN
EXTERIOR
EXTERIOR
RO