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Order Information

Client

TEAM CAR CARE/JIFFY LUBE

Claim ID

66899

Order Date

8/27/2021 4:27:37 PM

Inspector

AG201

Contract Number

STORE # 2594

Insured Party

BRANDON RADER

Vehicle Year

2006

Vehicle Make

SUZUKI

Vehicle Model

GRAND VITARA

Vehicle VIN Number

100301

Vehicle Mileage

81124

Inspection Location

Name

LANDMARK AUTOMOTIVE

Address

9754 HWY 285

City

CONIFER

State, Zip

CO, 80433

Phone

3038161407

Contact(s)

SERVICE

Adjuster Name

RICHARD

Extension

425-891-6998

Email

RICH.ESTEP@JIFFYWORLD.COM

Reason For Inspection

BASIC LOF ON 07/15/21. A COUPLE OF WEEKS AGO WAS DRIVING AND STATING DRAIN PLUG CAME OUT. IT HAS BEEN 2124 MILES SINCE SERVICE. WE ARE TRYING TO DETERMINE IF THERE ARE SIGNS OF LONG TERM LEAKS FROM THE DRAIN PLUG AREA. ANY SIGNS OF RAPID LOSS FROM THE DRAIN PLUG? ANY LONG TERM OIL LEAKS? ANY SIGNS OF BEING RELATED TO JIFFY LUBE SERVICE.

Report Information

Location Contact

WILEY

Contact Title

WILEY

Inspection Date

8/3/2021 12:10:00 PM

Vehicle Year

2006

Vehicle Make

SUZUKI

Vehicle Model

GRAND VITARA<

Current VIN Number

JS3TD944064100301

Vehicle VIN Number Originally Submitted as

100301

Vehicle Production Date

09/05

Current Mileage

81124

Vehicle Trim

AWD

Labor Rate / Type

120.0000 PROVIDED VERBALLY

Engine Type

2.7 V6 OHC

Engine Emissions

FEDERAL

Transmission / Model

AUTOMATIC

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

DP 66899 WASHINGTON 05/2022

Engine Oil Level

Drained

Engine Oil Condition

Fair

Coolant Level

Full

Coolant Condition

Fair

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

Full

Power Steering Condition

Fair

Brake fluid Level

Full

Brake Fluid Condition

Fair

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

AFTERMARKET

Sample Taken

Sample Type

Miscellaneous Comments

NONE

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

OLD/GOOD

Hoses

OLD/GOOD

All Tires Match

YES

Tire Size

225/70 R 16

Factory Tire Size

225/758 R 16

Overall Condition

GOOD OVERALL FOR THE YEAR AND MILEAGE

Customer Complaint, Date Opened, Shop Name on Repair Order

LANDMARK AUTOMOTIVE 09/03/2021 REMOVE AND REPLACE ENGINE ASSEMBLY

Facility Repair Order

004696

State of Assembly (be specific)

FULLY ASSEMBLED OIL PAN DRAIN PLUG MISSING

Related Recalls, TSB's, or Service History

NO RECALLS KNOWN NO TSB'S PRESENTED NO SERVICE HISTORY

Failed Components and Extent of Damage

ENGINE OIL DID NOT REGISTER ON DIPSTICK THE RESIDUAL WAS FAIR CONDITION ALL OTHER LEVELS WERE FAIR CONDITION. THE UNDERSIDE OF CAR WAS OIL SOAKED FROM DRAIN PLUG TOWARDS REAR OF VEHICLE. OIL WAS DRIPPING OFF EXHAUST SYSTEM IN SEVERAL AREAS THE TREADS IN THE ALUMINUM OIL PAN APEAR TO BE GOOD AND NOT STRIPPED. THE ENGINE DOES NOT CRANK OVER WITH STARTER OR BY HAND USING A WRENCH THERE ARE NO SIGNS OF IMPACT OR OTHER ROAD HAZARD DAMAGE TO ANY PART OF THE UNDERCARRIAGE THE AREA AROUND THE DRAIN PLUG DOES NOT HAVE A PAINT MARK THAT INDCATES PLUG IS TORQUED. UNDERNEATH THE DRAIN PLUG IS PROTECTED BY A REMOVABLE COVER THAT IS UNDAMAGED

Measurements

NONE

Cause of failure

APPEARS THAT DRAIN PLUG WAS LEFT LOOSE DURING OIL CHAGE OPERATION AND VIBRATED OUT OVER TIME,DRAINING THE MOTOR OIL, WITH SUBSQUENT ENGINE SEIZURE.

Recommendations for Repair

REPLACE ENGINE ASSEMBLY

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