Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Full
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
Full
Power Steering Condition
Fair
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Sample Taken
Y
Sample Type
FUEL
NO VIN PLACARD AND NO TIRE PLACARD ON THE DOOR PILLAR.
Factory Tire Size
P235/45R17
Customer Complaint, Date Opened, Shop Name on Repair Order
LACK OF ACCELERATION AND SHAKING WHEN VEHICLE STARTS.
State of Assembly (be specific)
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
BATTERY WAS DEAD ON ARRIVAL. JUMPED THE BATTERY, ENGINE STARTS BUT HAS INTERMITTENT ROUGH IDLING ONLY. CHECK ENGINE LIGHT IS ON WITH CURRENT FULL CODE P0118 ENGINE COOLANT TEMPERATURE SENSOR CIRCUIT HIGH VOLTAGE. TEST DROVE WITH THE TECHNICIAN FOR 1 MILE AND THE ENGINE HAD GOOD ACCELERATION, NO ABNORMAL ENGINE NOISE HEARD. THE GAS TANK DOOR IS A PUSH IN TYPE TO OPEN, NON LOCKING, HAS A BROKEN TAB. NO PHYSICAL DAMAGE TO THE GAS TANK DOOR THAT WOULD INDICATE FORCED ENTRY. THERE IS EVIDENCE OF WHITE PIECES OF DEBRIS INSIDE THE FUEL FILLER NECK THAT APPEARS TO BE SOFTENED WHITE RICE GRAIN. FOUND ONE PIECE OF GRAIN ON THE OUTSIDE OF FUEL FILLER NECK, IT’S HARD LIKE RICE. THE FUEL GAGE IS REGISTERING AT 1/4 MARK. WITH THE USE OF AN ARMSTRONG KIT, COULD NOT GET FUEL SAMPLE FROM THE GAS TANK EVEN AFTER THREE TRIES. I DID MANAGE TO SIPHONED SMALL PIECES OF WHITE SOFTENED GRAIN THROUGH THE TUBE. EVERY TIME THE SIPHON TUBE IS INSERTED IN THE FUEL FILLER NECK, SMALL SOFTENED GRAINS WOULD GET ATTACHED TO THE OUTSIDE OF THE SIPHON TUBE. THE TECHNICIAN TOOK SOME FUEL SAMPLE FROM THE FUEL RAIL. COULD NOT GET FUEL SAMPLE FROM THE GAS TANK HAS NO DRAIN PLUG. NOTICED THE SUNROOF NOT FULLY SEATED.
VERIFIED WHITE PIECES OF DEBRIS INSIDE THE FUEL TANK CONSISTENT WITH WHITE RICE GRAIN AND POSSIBLY RESTRICTING THE FUEL PUMP SCREEN CAUSING ROUGH IDLE.
Recommendations for Repair
REMOVE THE GAS TANK AND CLEAN THE DEBRIS.