Order Information
Client
LIBERTY MUTUAL/SAFECO PERSONAL LINES
Claim ID
046327038-0001
Order Date
7/23/2021 9:27:41 AM
Inspector
MA401
Contract Number
AOS23176686640
Insured Party
TIFFANY CHAMBERS
Vehicle Year
2001
Vehicle Make
VOLVO
Vehicle Model
V70
Vehicle VIN Number
YV1SW58D112087368
Vehicle Mileage
UNK
Inspection Location
Name
CENSUS AUTO REPAIR
Address
4434 SUITLAND RD
City
SUITLAND
State, Zip
MD, 20746
Phone
3017365700
Contact(s)
UNKNOWN
Adjuster Name
RYAN DEPORZIO
Extension
7729255605
Email
RYAN.DEPORZIO@LIBERTYMUTUAL.COM
Reason For Inspection
CLAIM IS VANDALISM-SOMETHING PUT INTO TANK. PLEASE TAKE EXTERIOR 4 CORNERS PHOTOS, PHOTOS UNDER HOOD, PHOTOS OF FUEL DOOR (SHOWING ANY DAMAGE FROM PRYING OPEN OR NOTE IF A NON-LOCKING GAS DOOR), TAKE PHOTOS OF FUEL FILLER POCKET AND NOTE ANY FOREIGN DEBRIS. TAKE INTERIOR PHOTOS (VIN, ODOMETER, SEATS, CARPETS, DASH, HEADLINER, OPTIONS), AND SECURE A FUEL SAMPLE FROM TANK AND ALSO AT ENGINE. SEND IN USING THE ARMSTRONG KIT AND TAKE A PHOTO OF THE SAMPLES AS WELL AS THE TRACKING LABEL IN THE KIT. ALSO TAKE PHOTOS OF ANY UNRELATED PRIOR DAMAGE. FUEL SAMPLE KIT WILL BE SENT TO THE ASSIGNED INSPECTOR
Report Information
Location Contact
CESAR
Contact Title
CESAR
Inspection Date
7/29/2021 12:30:00 PM
Vehicle Year
2001
Vehicle Make
VOLVO
Vehicle Model
V70<
Current VIN Number
YV1SW58D112087368
Vehicle Production Date
05/01
Current Mileage
173,980
Vehicle Mileage Originally Submitted as
UNK
Vehicle Trim
NA
Labor Rate / Type
95.0000
POSTED IN FACILITY
Engine Type
2.4L 5CYL
Engine Emissions
CALIFORNIA
Transmission / Model
AUTO
Wheel Drive Type
FRONT WHEEL DRIVE (FWD)
Vehicle Plate #
UBX8749
Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Full
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
Full
Power Steering Condition
Fair
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
NA
Sample Taken
Y
Sample Type
FUEL
Miscellaneous Comments
NO VIN PLACARD AND NO TIRE PLACARD ON THE DOOR PILLAR.
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
Tire Size
P235/45R17
Factory Tire Size
P235/45R17
Overall Condition
FAIR
Customer Complaint, Date Opened, Shop Name on Repair Order
LACK OF ACCELERATION AND SHAKING WHEN VEHICLE STARTS.
Facility Repair Order
25005
State of Assembly (be specific)
NONE
Related Recalls, TSB's, or Service History
NONE
Failed Components and Extent of Damage
BATTERY WAS DEAD ON ARRIVAL. JUMPED THE BATTERY, ENGINE STARTS BUT HAS INTERMITTENT ROUGH IDLING ONLY. CHECK ENGINE LIGHT IS ON WITH CURRENT FULL CODE P0118 ENGINE COOLANT TEMPERATURE SENSOR CIRCUIT HIGH VOLTAGE. TEST DROVE WITH THE TECHNICIAN FOR 1 MILE AND THE ENGINE HAD GOOD ACCELERATION, NO ABNORMAL ENGINE NOISE HEARD. THE GAS TANK DOOR IS A PUSH IN TYPE TO OPEN, NON LOCKING, HAS A BROKEN TAB. NO PHYSICAL DAMAGE TO THE GAS TANK DOOR THAT WOULD INDICATE FORCED ENTRY. THERE IS EVIDENCE OF WHITE PIECES OF DEBRIS INSIDE THE FUEL FILLER NECK THAT APPEARS TO BE SOFTENED WHITE RICE GRAIN. FOUND ONE PIECE OF GRAIN ON THE OUTSIDE OF FUEL FILLER NECK, IT’S HARD LIKE RICE. THE FUEL GAGE IS REGISTERING AT 1/4 MARK. WITH THE USE OF AN ARMSTRONG KIT, COULD NOT GET FUEL SAMPLE FROM THE GAS TANK EVEN AFTER THREE TRIES. I DID MANAGE TO SIPHONED SMALL PIECES OF WHITE SOFTENED GRAIN THROUGH THE TUBE. EVERY TIME THE SIPHON TUBE IS INSERTED IN THE FUEL FILLER NECK, SMALL SOFTENED GRAINS WOULD GET ATTACHED TO THE OUTSIDE OF THE SIPHON TUBE. THE TECHNICIAN TOOK SOME FUEL SAMPLE FROM THE FUEL RAIL. COULD NOT GET FUEL SAMPLE FROM THE GAS TANK HAS NO DRAIN PLUG. NOTICED THE SUNROOF NOT FULLY SEATED.
Measurements
NONE
Cause of failure
VERIFIED WHITE PIECES OF DEBRIS INSIDE THE FUEL TANK CONSISTENT WITH WHITE RICE GRAIN AND POSSIBLY RESTRICTING THE FUEL PUMP SCREEN CAUSING ROUGH IDLE.
Recommendations for Repair
REMOVE THE GAS TANK AND CLEAN THE DEBRIS.
Images
INTERIOR
BACK SEAT FLOORBOARD.
INTERIOR
HEADLINER
INTERIOR
INTERIOR
INTERIOR
THE GAS TANK DOOR IS A PUSH IN TYPE TO OPEN, NON LOCKING. HAS A BROKEN TAB, NO PHYSICAL DAMAGE TO THE GAS TANK DOOR THAT WOULD INDICATE FORCED ENTRY.
NO PHYSICAL DAMAGE TO THE GAS TANK DOOR THAT WOULD INDICATE FORCED ENTRY.
FAULT CODE.
NO PHYSICAL DAMAGE TO THE GAS TANK DOOR THAT WOULD INDICATE FORCED ENTRY.
UNDERCARRIAGE.
COULD NOT GET FUEL SAMPLE FROM THE GAS TANK HAS NO DRAIN PLUG.
COULD NOT GET FUEL SAMPLE FROM THE GAS TANK HAS NO DRAIN PLUG.
VIN
VIN
TIRES
FOUND ONE PIECE OF GRAIN ON THE OUTSIDE OF FUEL FILLER NECK, IT’S HARD LIKE RICE.
NO DAMAGE TO THE GAS CAP.
REAR VIEW
CEL IS ON. THE FUEL GAGE IS REGISTERING AT 1/4 MARK.
MILEAGE
LEFT VIEW
FRONT VIEW
RIGHT VIEW
ENGINE DECAL.
ENGINE
BACK OF RO.
RO
RO
THE RIGHT MARKER LIGHT COMING OFF, HAS A BROKEN TAB.
HEADLINER.
NOTICED THE SUNROOF NOT FULLY SEATED.
VEHICLE TAG STICKER.
I DID MANAGE TO SIPHONED SMALL PIECES OF WHITE SOFTENED GRAIN THROUGH THE TUBE.
EVERY TIME THE SIPHON TUBE IS INSERTED IN THE FUEL FILLER NECK, SMALL SOFTENED GRAINS WOULD GET ATTACHED TO THE OUTSIDE OF THE SIPHON TUBE.
I DID MANAGE TO SIPHONED SMALL PIECES OF WHITE SOFTENED GRAIN THROUGH THE TUBE.
I DID MANAGE TO SIPHONED SMALL PIECES OF WHITE SOFTENED GRAIN THROUGH THE TUBE.
I DID MANAGE TO SIPHONED SMALL PIECES OF WHITE SOFTENED GRAIN THROUGH THE TUBE.
FOUND ONE PIECE OF GRAIN ON THE OUTSIDE OF FUEL FILLER NECK, IT’S HARD LIKE RICE.
THERE IS EVIDENCE OF WHITE PIECES OF DEBRIS INSIDE THE FUEL FILLER NECK THAT APPEARS TO BE SOFTENED WHITE RICE GRAIN.
THERE IS EVIDENCE OF WHITE PIECES OF DEBRIS INSIDE THE FUEL FILLER NECK THAT APPEARS TO BE SOFTENED WHITE RICE GRAIN.
NO ABNORMAL SMOKE FROM THE TAILPIPE.
TOOK FUEL SAMPLE FROM THE FUEL RAIL.
MILEAGE AFTER TEST DRIVE.
TRACKING LABEL.
FUEL/DEBRIS SAMPLE FROM THE FUEL TANK.
FUEL SAMPLE FROM THE FUEL RAIL.