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Order Information

Client

CAL-TEX PROTECTIVE COATINGS, INC.

Claim ID

330517

Order Date

7/21/2021 4:01:10 PM

Inspector

MC103

Contract Number

NGT 007F3069591

Insured Party

THOMAS SULLIVAN

Vehicle Year

2015

Vehicle Make

SUBARU

Vehicle Model

LEGACY

Vehicle VIN Number

4S3BNBL60F3069591

Vehicle Mileage

123

Inspection Location

Name

DEALERSHIP

Address

6571 BACKLICK RD

City

SPRINGFIELD

State, Zip

VA, 22150

Phone

7032036725

Contact(s)

Jonah K. - Service advisor

Adjuster Name

JULISSA CANTU

Extension

2506

Email

JULISSAC@CALTEXUS.COM

Reason For Inspection

** PLEASE DO NOT DISCUSS FINDINGS WITH ANYONE BUT ADJUSTER/JULISSA CANTU ** DEALERSHIP WANTS TO REPAINT THE ENTIRE VEHICLE, BUT I DO NOT SEE ANY DAMAGES. CAN YOU PLEASE TAKE CLOSE UP SHOTS OF THE DAMAGES ON THE ROOF, TRUNK AND HOOD? CAN YOU SEE WHAT CAUSED THE DAMAGES? CAN YOU GIVE ME YOUR ASSESSMENT OF A REMEDY TO CORRECT THE DAMAGES?

Report Information

Location Contact

JONAH KABAZZI

Contact Title

JONAH KABAZZI

Inspection Date

7/23/2021 4:25:00 PM

Vehicle Year

2015

Vehicle Make

SUBARU

Vehicle Model

LEGACY<

Current VIN Number

4S3BNBL60F3069591

Vehicle Production Date

06/15

Current Mileage

35956

Vehicle Mileage Originally Submitted as

123

Hour Meter Reading

0.0

Vehicle Trim

2.5I LIMITED

Labor Rate / Type

165.0000 PROVIDED VERBALLY

Engine Type

2.5L H4 F DOHC 16V

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

VHX 1901

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

OEM

Sample Taken

Sample Type

Miscellaneous Comments

THE ONSITE CONTACT DID NOT HAVE THE BODY SHOP LABOR RATE AVAILABLE. RATE QUOTED WAS FOR REPAIR FACILITY.

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

225.50R18

Factory Tire Size

225.50R18

Overall Condition

POOR PRIOR ACCIDENT REPAIRS TO ALL FOUR DOORS, RIGHT QUARTER PANEL, ROOF, AND LEFT SIDE C PILLAR. SCUFF DAMAGE TO THE RIGHT REAR DOOR AND QUARTER PANEL.

Customer Complaint, Date Opened, Shop Name on Repair Order

COMPLAINT OF TREE SAP ON VEHICLE. REPAIR ORDER DATED 06.09.2021 REPAIR SHOP NAME IS SHEEHY

Facility Repair Order

943398

State of Assembly (be specific)

FULLY ASSEMBLED.

Related Recalls, TSB's, or Service History

BULB REPLACEMENT, TIRE ROTATION, LUBE SERVICE.

Failed Components and Extent of Damage

THE HOOD AND DECKLID SHOW MULTIPLE SPOTS OF DAMAGED CLEAR COAT AND PAINT DUE TO EITHER THE CUSTOMER STATED COMPLAINT OF TREE SAP OR POSSIBLY BIRD EXCREMENT. THE ROOF SHOWED ONE SPOT OF DAMAGED PAINT AS DID THE LEFT FENDER. THE ROOF AND LEFT C PILLAR HAVE SEVERAL PAINT BLEMISHES DUE TO PRIOR BODY REPAIRS AS WELL. THE BODY SHOP HAS ALREADY WET SANDED THE FOREIGN SUBSTANCE OFF OF THE TOP SURFACES. ALL OF THE MENTIONED BLEMISHES COULD BE FELT BY TOUCH INDICATING DAMAGE TO THE PAINT AND OR CLEAR COAT.

Measurements

Cause of failure

BODY PAINT AND CLEAR COAT DAMAGE DUE TO FOREIGN SUBSTANCE.

Recommendations for Repair

THE HOOD, LEFT FENDER, ROOF, AND DECKLID WOULD NEED TO BE REPAINTED IN ORDER TO CORRECT THE DAMAGE.

Images