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Order Information

Client

LIBERTY MUTUAL/SAFECO PERSONAL LINES

Claim ID

046151813-0001

Order Date

7/7/2021 8:08:03 AM

Inspector

JM901

Contract Number

AOV29174614940

Insured Party

JASON SISK

Vehicle Year

2012

Vehicle Make

VOLKSWAGEN

Vehicle Model

PASSAT

Vehicle VIN Number

1VWBN7A37CC046890

Vehicle Mileage

UNK

Inspection Location

Name

TYNAN'S VOLKSWAGEN

Address

700 S HAVANA

City

AURORA

State, Zip

CO, 80012

Phone

3033413250

Contact(s)

TOM

Adjuster Name

RYAN DEPORZIO

Extension

7729255605

Email

RYAN.DEPORZIO@LIBERTYMUTUAL.COM

Reason For Inspection

CLAIM IS GAS IN DIESEL VEHICLE. PLEASE OBTAIN FUEL SAMPLE USING ARMSTRONG KIT AND SEND FOR ANALYSIS. UPLOAD PHOTO OF SAMPLE AND TRACKING NUMBER. PLEASE ALSO HAVE SHOP SCAN FOR FREEZE FRAME CODES AND UPLOAD ANY PAPERWORK FROM THE DEALER. PLEASE DO NOT PROVIDE ANY REPAIR RECOMMENDATIONS.

Report Information

Location Contact

TOM

Contact Title

TOM

Inspection Date

7/12/2021 11:50:00 AM

Vehicle Year

2012

Vehicle Make

VOLKSWAGEN

Vehicle Model

PASSAT<

Current VIN Number

1VWBN7A37CC046890

Vehicle Production Date

1/12

Current Mileage

83126

Vehicle Mileage Originally Submitted as

UNK

Vehicle Trim

Labor Rate / Type

155.0000 PROVIDED VERBALLY

Engine Type

2.0

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

QIH-609 CO

Engine Oil Level

Full

Engine Oil Condition

Fair

Coolant Level

Low

Coolant Condition

Fair

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Fair

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

FAIR

Hoses

FAIR

Tire Size

215/55R17

Factory Tire Size

215/55R17

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

CUST PUT ABOUT 6 GALLONS OF REGULAR FUEL INSTEAD OF DIESEL AND DROVE A FEW MILES. VEHICLE STARTED TO SPUTTER, PULLED OVER AND HAD TOWED IN

Facility Repair Order

364370

State of Assembly (be specific)

INTACT

Related Recalls, TSB's, or Service History

NONE PRESENTED

Failed Components and Extent of Damage

VEHICLE IN DEALER LOT FOR INSPECTION. DIAGNOSING TECH NOT AVAILABLE, TECH NOT IN TODAY. ADVISOR DID HAVE ANOTHER TECH ASSIST WITH INSPECTION. TECH REMOVED FUEL FILTER LOCATED ON RH SIDE OF ENGINE COMPARTMENT FOR FUEL SAMPLE. ARMSTRONG KIT USED TO COLLECT SAMPLE AND SENT IN USING UPS SHIPPING SERVICE. THE REMOVED FUEL DOES SMELL LIKE GASOLINE. TECH DEMONSTRATED THERE IS SOME METAL CONTAMINATION AT THE BOTTOM OF FUEL FILTER HOUSING. THERE IS SOME METAL ON FILTER ITSELF. TECH REMOVED HIGH PRESSURE FUEL PUMP AND DEMONSTRATED THERE IS METAL CONTAMINATION PRESENT IN THE FUEL IN THIS AREA AS WELL. NO METAL NOTICED ON PUMP SIDE. NO DTC DEMONSTRATED. VEHICLE NOT STARTED, SHOP DID NOT WANT TO CAUSE FURTHER DAMAGE. NO MODS OR ABUSE NOTICED. VEHICLE IN GOOD SHAPE. NO OTHER FAILURE SEEN/NOTICED. VEHICLE NOT RACKED/ROAD TESTED, NOT MOBILE. SHOP RECOMMENDS REPLACING ALL FUEL RELATED COMPONENTS(INJECTORS, PUMPS, LINES, ETC.).

Measurements

Cause of failure

METAL CONTAMINATION PRESENT IN FUEL SYSTEM. SAMPLE TAKEN DOES INDICATE GASOLINE CONTAMINATION. SAMPLE WAS SENT TO ARMSTRONG FOR ANALYSIS. FURTHER TEAR DOWN NEEDED TO VERIFY THE FULL EXTENT OF DAMAGES

Recommendations for Repair

AWAIT FUEL ANALYSIS RESULTS. REPAIR OFF INFO PROVIDED OR DIAG FURTHER.

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