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Order Information

Client

ZURICH

Claim ID

C004380201-R

Order Date

6/11/2021 5:20:45 PM

Inspector

HS301

Contract Number

PV06997843

Insured Party

PRIVATE

Vehicle Year

2015

Vehicle Make

INFINITI

Vehicle Model

QX60

Vehicle VIN Number

5N1AL0MM3FC515540

Vehicle Mileage

109366

Inspection Location

Name

ONE STOP AUTO REPAIR

Address

8311 MIDLOTHIAN TURNPIKE

City

RICHMOND

State, Zip

VA, 23235

Phone

8043207867

Contact(s)

RJ MEADE

Adjuster Name

GENERAL USE PROMPT #2

Extension

99999999999999

Email

JOSEPH.E.STURGEON@ZURICHNA.COM

Reason For Inspection

1. NOISE FROM DRIVESHAFT AREA AT LOW SPEEDS. DRIVEN IN/NO MODS/PERSONAL USE 1. VERIFIED CONCERN, NOISE FROM TCASE, FLUID FULL, NO METAL, NO LEAKS. IMI ASSIGNED WHAT WAS THE COMPLAINTS ON THE RO ? CAN YOU VERIFY NOISE FROM THE T/CASE ? ANY DRIVEABILITY ISSUES ? FLUID LEVEL & CONDITION ? ANY LEAKS OR OBSERVATIONS ? WHEN WILL PHOTOS BE AVAILABLE ?

Report Information

Location Contact

Contact Title

Inspection Date

6/14/2021 2:13:00 PM

Vehicle Year

2015

Vehicle Make

INFINITI

Vehicle Model

QX60<

Current VIN Number

5N1AL0MM3FC515540

Vehicle Production Date

01/15

Current Mileage

110861

Vehicle Mileage Originally Submitted as

109366

Vehicle Trim

Labor Rate / Type

135.0000 PROVIDED VERBALLY

Engine Type

3.5L

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

UFT3026

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

N/A

Coolant Condition

N/A

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

Full

Power Steering Condition

Good

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

UNKNOWN

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

OLD GOOD

Hoses

OLD GOOD

All Tires Match

YES

Tire Size

235/65R18

Factory Tire Size

235/65R18

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

05.25.2021 ONE STOP AUTO REPAIR INC. NOISE WHEN TURNING. CUSTOMER JUST HAD TSB PERFORMED TO THE ELECTRONIC STEERING COUPLING.

Facility Repair Order

74430

State of Assembly (be specific)

FULLY ASSEMBLED

Related Recalls, TSB's, or Service History

RO74232 AT 108469 MILES ON 05.13.2021 CHECK AND ADVISE KNOCKING NOISE WHEEL WHEN ELECTROMAGNETIC COUPLING REMOVE AND REPLACE SYNTHETIC OIL CHANGE

Failed Components and Extent of Damage

I CALLED AND VERIFIED THAT THE VEHICLE WAS READY FOR INSPECTION. UPON ARRIVAL THE CONTACT STATED THAT A TECHNICIAN WAS NOT AVAILABLE TO DEMONSTRATE THE FAILURE. I ROAD TESTED THE VEHICLE WITH A SERVICE ADVISOR FOR 3 MILES IN A VACANT PARKING LOT. THE ADVISOR MADE LONG SWEEPING TURNS AND TIGHT TURNS TO THE LEFT AND TO THE RIGHT. THE VEHICLE PERIODICALLY WOULD SHUDDER WHEN TURNING TO THE LEFT AND APPLYING GAS AT LOW SPEEDS. DURING THE JUDDER, THE WHOLE VEHICLE WOULD SHAKE. THE ADVISOR STATED IT FELT LIKE IT WAS COMING FROM THE CENTER OR REAR OF THE VEHICLE. THE JUDDER DID NOT APPEAR TO BE COMING FROM THE REAR END. THE ADVISOR DROVE BACK TO THE RF AND A TECHNICIAN RAISED THE VEHICLE ON A LIFT. NO DEMONSTRATIONS WERE PERFORMED BY A TECHNICIAN. I WAS UNABLE TO VERIFY THE TRANSFER CASE FLUID LEVEL OR CONDITION. VISUAL INSPECTION OF THE TRANSFER CASE FOUND NO SIGNS OF PHYSICAL IMPACT OR ACTIVE FLUID LEAKS. VISUAL INSPECTION OF THE UNDERSIDE OF THE VEHICLE FOUND THAT THE REAR 4WD COUPLING ASSEMBLY ATTACHED TO THE REAR DIFFERENTIAL HAD BEEN RECENTLY REPLACED WHICH I CONFIRMED WITH THE SERVICE ADVISOR. THE ADVISOR STATED THAT IT WAS REPLACED ACCORDING TO A TSB FOR THE SAME CONCERN AT 108469 MILES. THE ADVISOR STATED THAT THE TRANSFER CASE IS BEING RECOMMENDED DUE TO PREVIOUS SIMILAR REPAIRS. NO OTHER DEMONSTRATIONS WERE PERFORMED AT THE TIME OF INSPECTION.

Measurements

Cause of failure

UNDETERMINED CAUSE OF FAILURE AT THIS TIME.

Recommendations for Repair

FURTHER DIAGNOSTICS REQUIRED TO DETERMINE THE ROOT CAUSE OF FAILURE.

Images