https://app.centroinspection.com/Content/Images/CentroLogo200.png

Order Information

Client

LIBERTY MUTUAL/SAFECO PERSONAL LINES

Claim ID

044774719-01

Order Date

5/20/2021 7:21:44 PM

Inspector

JN102

Contract Number

206-245-5413

Insured Party

JOHN BOTKIN

Vehicle Year

2014

Vehicle Make

FORD

Vehicle Model

EXPLORER

Vehicle VIN Number

1FM5K8F85EGA64752

Vehicle Mileage

UNKNOWN

Inspection Location

Name

SAFELITE

Address

12730 NE BEL-RED RD WA 98005

City

BELLEVUE

State, Zip

WA, 98005

Phone

4254535081

Contact(s)

NANCY 614-210-9231

Adjuster Name

JOHN SARQUILLA

Extension

509-944-2916

Email

JOHN.SARQUILLA@LIBERTYMUTUAL.COM

Reason For Inspection

PLEASE REVIEW WATER DAMAGE TO DETERMINE THE SOURCE AND IF IT WOULD BE RELATED TO WINDSHIELD REPLACEMENT OR ANOTHER POSSIBLE SOURCE. CHECK FOR SIGNS OF WATER ENTRY, IMPROPER REPAIRS, CHECK FOR PHYSICAL DAMAGE, ETC

Report Information

Location Contact

AMY

Contact Title

AMY

Inspection Date

5/21/2021 5:20:00 PM

Vehicle Year

2014

Vehicle Make

FORD

Vehicle Model

EXPLORER<

Current VIN Number

1FM5K8F85EGA64752

Vehicle Production Date

09/13

Current Mileage

126561

Vehicle Mileage Originally Submitted as

UNKNOWN

Vehicle Trim

Labor Rate / Type

150.0000 PROVIDED VERBALLY

Engine Type

3.5L

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

FOUR WHEEL DRIVE (4X4)

Vehicle Plate #

BCR8556

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

N/A

Sample Taken

Sample Type

Miscellaneous Comments

GOOD

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

265 50 20

Factory Tire Size

TAG MISSING

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

WATER LEAK FROM TOP OF FRONT WINDSHIELD.

Facility Repair Order

385167

State of Assembly (be specific)

GOOD

Related Recalls, TSB's, or Service History

NONE

Failed Components and Extent of Damage

INSPECTION FOUND VEHICLE IN PARKING LOT AT TIME OF ARRIVAL. VEHICLE IS IN GOOD CONDITION. THE TIRE PLACARD IS MISSING FROM THE VEHICLE. TECHNICIAN EXPLAINED THAT THE VEHICLE WAS TOWED IN AND THE CUSTOMER STATES THAT THERE WAS WATER DRIPPING FROM THE OVERHEAD READING LIGHTS. SHOP FOUND SMALL PINHOLE AT TOP OF WINDSHIELD SEAL AND REMOVED AND REPLACED IT. TECHNICIAN STATES AFTER WINDOW REPLACEMENT CUSTOMER CLAIMS THAT WATER HAD BEEN RUNNING OUT OF THE OVERHEAD LIGHTS AND ONTO THE AC CONTROL PANEL AND THAT THE AC WAS INOPERATIVE AND THE VEHICLE HAS BEEN LEFT AT THE SHOP. SHOP STATES CUSTOMER DID HAVE A PICTURE OF WATER DRIPPING FROM AROUND THE OVERHEAD LIGHTS AND THAT THE WATER INTRUSION WAS PRIOR TO THE WINDOW BEING REPLACED. SHOP HAS NOT BEEN ABLE TO DUPLICATE THE ISSUES AND BELIEVES PROBLEM WAS RESOLVED WITH WINDOW REPLACEMENT. LOOKING AT THE FRONT WINDOW THE SEALS ARE INTACT AND THE REPAIR APPEARS TO HAVE BEEN DONE PROPERLY. I ASKED THE TECHNICIAN TO REMOVE THE COVER FOR THE OVERHEAD LIGHTS AND I SEE NO INDICATIONS OF WATER DAMAGE. THE HEADLINER APPEARS INTACT WITH NO RESIDUAL WATER MARKS PRESENT. THE OVERHEAD LIGHTS ARE BOTH FUNCTIONING PROPERLY. I SAT IN THE VEHICLE FOR APPROXIMATELY 20 MINUTES WITH THE AC RUNNING ON HIGH AND UNIT FUNCTIONS AS DESIGNED. RADIO AND OTHER DASH CONTROLS ALSO FUNCTION AS DESIGNED. TECHNICIAN HAS NO FURTHER FAILURES TO DEMONSTRATE AT THIS TIME

Measurements

Cause of failure

NO FAILURES FOUND AT THIS TIME AND ALL FUNCTIONS ARE NORMAL. I SEE NO EVIDENCE OF WATER DAMAGE AND ANY WATER THAT MAY HAVE LEAKED PRIOR TO WINDOW REPLACEMENT HAS DRIED UP DUE TO HEAT.

Recommendations for Repair

NO RECOMMENDATIONS FOR REPAIRS AT THIS TIME.

Images