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Order Information

Client

LIBERTY MUTUAL/SAFECO PERSONAL LINES

Claim ID

045311364

Order Date

4/21/2021 4:38:59 PM

Inspector

JS115

Contract Number

AO222825859040

Insured Party

BONNIE PARATORE

Vehicle Year

2019

Vehicle Make

VOLKSWAGEN

Vehicle Model

JETTA

Vehicle VIN Number

3VWC57BU0KM231212

Vehicle Mileage

UNK

Inspection Location

Name

STEET PONTE IMPORTS VW MA

Address

5046 COMMERCIAL DR

City

YORKVILLE

State, Zip

NY, 13495

Phone

3157368291

Contact(s)

UNKNOWN

Adjuster Name

MATT ANDERSON

Extension

Email

MATTHEW.ANDERSON01@LIBERTYMUTUAL.COM

Reason For Inspection

INSD STATED THAT THE VEHICLE SHOT FORWARD AND EMERGENCY BRAKE DIDN'T WORK, CLAIMING MANUFACTURING DEFECT OF THE VEHICLE. PLEASE CHECK FOR PROPER OPERATION OF THE BRAKES, ACCELLERATOR AND PARKING BRAKE. ANY MECHANICAL ISSUES OR DEFECTS THAT MAY HAVE CAUSED THE VEHICLE TO LURCH AND OR UNABLE TO CONTROL?

Report Information

Location Contact

HAROLD

Contact Title

HAROLD

Inspection Date

4/22/2021 2:00:00 PM

Vehicle Year

2019

Vehicle Make

VOLKSWAGEN

Vehicle Model

JETTA<

Current VIN Number

3VWC57BU0KM231212

Vehicle Production Date

07/19

Current Mileage

2659

Vehicle Mileage Originally Submitted as

UNK

Vehicle Trim

BASE

Labor Rate / Type

99.0000 PROVIDED VERBALLY

Engine Type

1.4

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

BGP103

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Low

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

NO LIFT

Sample Taken

Sample Type

Miscellaneous Comments

ACCIDENT DAMAGE

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

TORN

Hoses

FURTHER INSPECTION REQUIRED

Tire Size

205 60 16

Factory Tire Size

205 60 16

Overall Condition

ACCIDENT DAMAGE FRON

Customer Complaint, Date Opened, Shop Name on Repair Order

VEHICLE TOWED IN CUSTOMER STATED VEHICLE LUNGER FORWARD INTO A BUILDING

Facility Repair Order

16557

State of Assembly (be specific)

FRONT BUMPER AND LOWER SHIELDS LAYING ON FROUND

Related Recalls, TSB's, or Service History

NONE PRESENTED

Failed Components and Extent of Damage

SHOP DID NOT WANT TO START THE CAR OR DO ANY TESTING DUE TO THE FACT THE CUSTOMER CONTACTED VW FOR A FIELD ENGINEER TO EXAMINE . VW OF NORTH AMERICA IS RETRIEVING FREEZE FRAME/ CRASH DATA "BLACK BOX" INFO IN THE NEXT FEW DAYS SO THEY CAN SEE IF IT WAS A MECHANICAL ERROR OR A DRIVER ERROR. THE SERVICE DEPARTMENT STATED THIS CUSTOMER HAD A SIMILIAR ACCIDENT WITH HER LAST VOLKSWAGEN. THE FLOOR MAT SHOWS NO SIGN OF CONTACT WITH THE PEDDLE ASSEMBLY OR BRAKE. THE BRAKE PEDAL DOES NOT FADE WHEN DEPRESSED. THERE IS A MUD MARK ON THE KICK PANEL BY THE ACCELERATOR PEDAL. PARKING BRAKE IS ELECTRIC AND DOES NOT APPEAR TO BE FAULTY. FRONT IMPACT IS LOW ALL BELOW THE GRILL. THE DAMAGE IS TO THE BUMPER AND RADIATOR SUPPORT AND LOWER SHIELDS. THERE IS NO SUPPORTING DATA AT THIS POINT TO SUPPORT THE CLAIM AS A MECHANICAL FAILURE. IT LOOKS MORE LIKE AN ACCIDENT . AT THIS TIME A VERIFICATION OF BRAKE, PARKING BRAKE AND THROTTLE FUNCTION CANNOT BE PHYSICALLY OBSERVED.

Measurements

Cause of failure

NO FAILURES DEMONSTRATED AT THIS TIME

Recommendations for Repair

REPAIR COLLISION DAMAGE

Images