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Order Information

Client

LIBERTY MUTUAL/SAFECO PERSONAL LINES

Claim ID

044140008-0001

Order Date

4/6/2021 4:28:03 PM

Inspector

WW102

Contract Number

Y7110733

Insured Party

RUSSELL ORCUTT

Vehicle Year

2018

Vehicle Make

RAM

Vehicle Model

1500

Vehicle VIN Number

1C6RR7LM4JS112866

Vehicle Mileage

UNK

Inspection Location

Name

SOUTHPOINT CJD

Address

9240 SOUTH MEMORIAL DRIVE

City

TULSA

State, Zip

OK, 74133

Phone

9185841481

Contact(s)

FRANK

Adjuster Name

EAMON CONTER

Extension

6307912493

Email

EAMON.CONTER@SAFECO.COM; RYAN.DEPORZIO@SAFECO.COM; STEVEN.BENNION@LIBERTYMUTUAL.COM

Reason For Inspection

PLEASE INSPECT VEHICLE AT DEALERSHIP. CHECK DEF FLUID LEVEL AND TAKE PHOTOGRAPH OF GAUGE. TAKE PHOTO OF WATER SEPARATOR FILTER. TAKE A FUEL SAMPLE FROM UNDER THE HOOD AND SEND TO ARMSTRONG LABS. INSPECTOR WILL BE SENT A FUEL SHIPPING KIT TO SHIP THE SAMPLE. SHOP CLAIMING THERE IS RESIDUAL DEF IN SYSTEM, PLEASE ASK SHOP WHY THEY BELIEVE THERE IS STILL DEF IN THE SYSTEM. PROVIDE SCANS IF POSSIBLE AND PHOTOS OF ANY DIAGNOSTICS COMPLETED BY SHOP. PLEASE UPLOAD A PHOTO OF ARMSTRONG KIT TRACKING NUMBER OFF THE BOTTLE AND UPLOAD TO THE REPORT BEFORE SENDING SAMPLE OUT

Report Information

Location Contact

FRANK

Contact Title

FRANK

Inspection Date

4/8/2021 1:15:00 PM

Vehicle Year

2018

Vehicle Make

RAM

Vehicle Model

1500<

Current VIN Number

1C6RR7LM4JS112866

Vehicle Production Date

01/18

Current Mileage

67495

Vehicle Mileage Originally Submitted as

UNK

Vehicle Trim

BIGHORN

Labor Rate / Type

150.0000 PROVIDED VERBALLY

Engine Type

3.0

Engine Emissions

CALIFORNIA

Transmission / Model

8SPD AUTO

Wheel Drive Type

FOUR WHEEL DRIVE (4X4)

Vehicle Plate #

HJG-137

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

PUROLATOR

Sample Taken

Sample Type

FUEL

Miscellaneous Comments

Commercial Use

YES, POSSIBLE COMMERCIAL USE. SIGNAGE ON FRONT

Signage

YES, FRONT VANITY PLATE

Modifications

Collision

Tow Hitch

YES, 2"

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

275/60R20

Factory Tire Size

SAME

Overall Condition

VEHICLE IS IN GOOD CONDITION WITH NO SIGNS OF ABUSE OR MODIFICATION.

Customer Complaint, Date Opened, Shop Name on Repair Order

CUSTOMER STATES CEL IS ON. TURBO UNDERBOOST CUSTOMER STATES THAT THE DPF FILTER IS FULL. RO OPENED ON 3-29-21 SOUTH POINTE CHRYSLER

Facility Repair Order

370076

State of Assembly (be specific)

PARTS OF FUEL SYSTEM DISCONNECTED OR REMOVED

Related Recalls, TSB's, or Service History

NONE RELATED

Failed Components and Extent of Damage

WATER SEPARATOR FILTER IS NEW/ HAS BEEN REPLACED. TECH AND SERVICE WRITER BOTH MENTION THAT THE FUEL TANK WAS FLUSHED OUT BY ANOTHER SHOP. THERE ARE STILL PARTICLES OF DEF FLUID IN THE FUEL SYSTEM. SCAN RESULTS SHOW CODES P2463 (PARTICULATE FILTER RESTRICTION BANK 1), P016E ( FUEL PRESSURE TOO HIGH), AND P0299 (UNDERBOOST). FUEL SAMPLE WAS TAKEN.

Measurements

Cause of failure

FINDINGS ARE CONSISTENT WITH DEF POURED INTO FUEL TANK.

Recommendations for Repair

Images