Order Information
Client
LIBERTY MUTUAL/SAFECO PERSONAL LINES
Claim ID
045009104
Order Date
3/15/2021 5:42:59 PM
Inspector
BM102
Contract Number
NA
Insured Party
GERALDO VESPERTINO
Vehicle Year
2014
Vehicle Make
TOYOTA
Vehicle Model
PRIUS
Vehicle VIN Number
JTDKN3DU9E1844399
Vehicle Mileage
UNK
Inspection Location
Name
CALIBER COLLISION CENTER
Address
1650 MANSFIELD ST.
City
SANTA CRUZ
State, Zip
CA, 95062
Phone
8314640338
Contact(s)
UNKNOWN
Adjuster Name
MARISA CARU
Extension
Email
MARISA.CARU@SAFECO.COM
Reason For Inspection
INSURED STATES VEHICLE WOULD NOT START SO HE HAD IT TOWED HOME. TOW TRUCK WAS PULLING INSURED VEHICLE INTO DRIVEWAY WHICH IS AN INCLINE WITH A BEND. WHILE TOWING AROUND THE BEND THERE WAS A POP AND OIL POURED OUT. THE VEHICLE NOW REPORTEDLY HAS A CRACK IN THE ENGINE BLOCK. INSURED STATES NO PRIOR ISSUES WITH THE VEHICLE AND STATES ALL DAMAGE WAS CAUSED BY THE TOW TRUCK. PLEASE CONFIRM IF DAMAGE IS CONSISTENT WITH DAMAGE CAUSED BY TOW TRUCK OR WAS THERE AN INTERNAL ENGINE FAILURE?
Report Information
Location Contact
FERNANDO
Contact Title
FERNANDO
Inspection Date
3/17/2021 2:30:00 PM
Vehicle Year
2014
Vehicle Make
TOYOTA
Vehicle Model
PRIUS<
Current VIN Number
JTDKN3DU9E1844399
Vehicle Production Date
06/14
Current Mileage
192631
Vehicle Mileage Originally Submitted as
UNK
Vehicle Trim
Labor Rate / Type
95.0000
PROVIDED VERBALLY
Engine Type
1.8 FOUR CYLINDER
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
FRONT WHEEL DRIVE (FWD)
Vehicle Plate #
8AXX780
Engine Oil Level
Drained
Engine Oil Condition
N/A
Coolant Level
Full
Coolant Condition
N/A
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Fair
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
CARTRIDGE
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
Tire Size
195/65/15
Factory Tire Size
195/65/15
Overall Condition
FAIR
Customer Complaint, Date Opened, Shop Name on Repair Order
THERE IS NO CUSTOMER COMPLAINT ON A CARMAT REPAIR ORDER DATED 03/09/21.
Facility Repair Order
1143002768
State of Assembly (be specific)
FULLY ASSEMBLED.
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
THE ENGINE OIL IS DRAINED, CLEAN, A CARTRIDGE TYPE OIL FILTER IS INSTALLED AND THERE IS NO VARNISH OR SLUDGE UNDER THE OIL FILLER NECK. THERE IS SCRAPING TYPE IMPACT ON THE RIGHT SIDE LOWER SUBFRAME CONSISTENT WITH CONTACT WITH A PAVEMENT DURING A TOWING PROCEDURE BUT NO IMPACT DAMAGE TO THE ENGINE OIL PAN OR ENGINE BLOCK. THERE IS A HOLE IN THE RIGHT SIDE OF THE ENGINE UPPER OIL PAN TOWARD THE FIREWALL APPROXIMATELY THREE BY THREE INCHES CONSISTENT WITH A BROKEN CONNECTING ROD DURING ENGINE OPERATION AND NOT RELATED TO A TOWING PROCEDURE.
Measurements
Cause of failure
THERE IS AN INTERNAL FAILURE AT THE ENGINE THAT IS NOT RELATED TO A TOWING PROCEDURE.
Recommendations for Repair
REPLACE ENGINE.
Images
DOOR VIN PLACARD
TIRE SIZE PLACARD
INTERIOR
REPAIR ORDER
TIRE SIZE
PAINT DAMAGE
LR
REAR / LICENSE PLATE
UNDERCARRIAGE
RR
FRONT
ENGINE COMPARTMENT
EMISSION PLACARD
ENGINE OIL
FILLER NECK
COOLANT
PAN
PAN
FRAME
RIGHT PAN
RIGHT PAN
PAN
LEFT PAN
PAN
LEFT PAN
LEFT PAN
LEFT PAN
RIGHT PAN
REPAIR ORDER
ODOMETER
HOLE IN RIGHT PAN
HOLE IN RIGHT PAN