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Order Information

Client

SILVERROCK

Claim ID

C100713240

Order Date

10/13/2021 4:37:06 PM

Inspector

JN102

Contract Number

DTSCD1005036408

Insured Party

TASHAE HOLLAND

Vehicle Year

2015

Vehicle Make

FORD

Vehicle Model

ESCAPE SE

Vehicle VIN Number

1FMCU9GX5FUA79610

Vehicle Mileage

123694

Inspection Location

Name

AAMCO TRANSMISSIONS OF SEATTLE

Address

2107 23RD AVE SOUTH

City

SEATTLE

State, Zip

WA, 98144

Phone

2066231885

Contact(s)

CHRIS

Adjuster Name

CHRISTOPHER SMALL

Extension

2066231885

Email

CHRISTOPHER.SMALL@SILVERROCKINC.COM

Reason For Inspection

SILVERROCK CLAIMS PHONE NUMBER: 877-584-3848 PLEASE CALL THE SHOP AT LEAST 1-2 HOURS PRIOR TO INSPECTION AND DETERMINE IF VEHICLE WILL NEED TO BE ON A LIFT TO INSPECT AND OR IF A COLD START OBSERVATION IS NECESSARY. PLEASE VERIFY ANY MECHANICALLY FAILED ITEMS WITH PHOTOS. PLEASE VERIFY ANY NOISES WITH VIDEOS. PLEASE VERIFY ANY DAMAGE WITH PHOTOS. PLEASE VERIFY ALL APPLICABLE FLUID LEVEL/CONDITIONS. PLEASE PROVIDE PHOTOS OF ANY LEAKS OR SEEPS. PLEASE PROVIDE PHOTO OF OIL FILLHOLE WITH CAP REMOVED-(SLUDGE OR VARNISH?). PLEASE PROVIDE INSIDE PHOTO OF UPPER LEFT CORNER OF WINDSHIELD.PLEASE VERIFY IF DTCS ARE PRESENT AND DOCUMENT ALL ACTIVE CODES. PLEASE PROVIDE PHOTO FO ANY RELIVENT FREEZE FRAME DATA. PLEASE VERIFY THE REPAIR FACILITY???S DIAGNOSIS (COMPRESSION READINGS, PRESSURES, ELECTRICAL TESTING, MEASUREMENTS, ETC...). PLEASE PROVIDE OBSERVATIONS MADE FROM TEST DRIVE IF APPLICABLE. PLEASE ADVISE ON FINDINGS COMPLAINT: C/S FEELS LIKE IT WANTS TO LOSE POWER AND SOMETIMES STALLS - AHS TEMPERATURE IS GOING HIGH AND THEY HAVE TO ADD COOLANT - NEVER GOT INTO RED BUT IT WAS GOING PAST THE MIDDLE CAUSE: RFS HEAD GASKET RF DID BLOCK TEST AND FOUND HEAD GASKET IS LEAKING ALLOWING EXHAUST GAS INTO COOLANT BUBBLES GOING RAPIDLY INTO COOLANT RES CORRECTION: REPLACE CYLINDER HEAD GASKET ??? OR ENGINE ADJUSTER NAME: CHRISTOPHER SMALL - NO NEED TO CALL ??? ENTER INFO AS NORMAL ADJUSTER E-MAIL: CHRISTOPHER.SMALL@SILVERROCKINC.COM ADJUSTER PHONE: 877-584-3848 REPAIR SITE: AAMCO TRANSMISSIONS OF SEATTLE SHOP ADDRESS: 2107 23RD AVE SOUTH SEATTLE, WA 98144 SHOP PHONE: (206) 623-1885 SERVICE ADVISOR: CHRIS REASON TO INSPECT: PLEASE CALL THE SHOP AT LEAST 1-2 HOURS PRIOR TO INSPECTION AND DETERMINE IF VEHICLE WILL NEED TO BE ON A LIFT TO INSPECT AND OR IF A COLD START OBSERVATION IS NECESSARY. PLEASE VERIFY ANY MECHANICALLY FAILED ITEMS WITH PHOTOS. PLEASE VERIFY ANY NOISES WITH VIDEOS. PLEASE VERIFY ANY DAMAGE WITH PHOTOS. PLEASE VERIFY ALL APPLICABLE FLUID LEVEL/CONDITIONS. PLEASE PROVIDE PHOTOS OF ANY LEAKS OR SEEPS. PLEASE PROVIDE PHOTO OF OIL FILLHOLE WITH CAP REMOVED-(SLUDGE OR VARNISH?). PLEASE PROVIDE INSIDE PHOTO OF UPPER LEFT CORNER OF WINDSHIELD.PLEASE VERIFY IF DTCS ARE PRESENT AND DOCUMENT ALL ACTIVE CODES. PLEASE PROVIDE PHOTO FO ANY RELIVENT FREEZE FRAME DATA. PLEASE VERIFY THE REPAIR FACILITY???S DIAGNOSIS (COMPRESSION READINGS, PRESSURES, ELECTRICAL TESTING, MEASUREMENTS, ETC...). PLEASE PROVIDE OBSERVATIONS MADE FROM TEST DRIVE IF APPLICABLE. PLEASE ADVISE ON FINDINGS

Report Information

Location Contact

TERRANCE

Contact Title

TERRANCE

Inspection Date

10/14/2021 12:30:00 PM

Vehicle Year

2015

Vehicle Make

FORD

Vehicle Model

ESCAPE <

Current VIN Number

1FMCU9GX5FUA79610

Vehicle Production Date

11/14

Current Mileage

123694

Vehicle Trim

Labor Rate / Type

169.0000 PROVIDED VERBALLY

Engine Type

1.6L

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

8RVA552

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Low

Coolant Condition

N/A

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

SERVICE CHAMP

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

YES, RIGHT FRONT FENDER AND RIGHT FRONT DOOR, TAILGATE, LEFT REAR FENDER

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

235 55 17

Factory Tire Size

235 55 17

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

1. CUSTOMER STATES VEHICLE FEELS LIKE IT WANTS TO STALL. HAS NOTICED HE HAST TO FILL UP THE COOLANT RESERVOIR ONCE A WEEK AND SOMETIMES IT LOSES ALL MOVEMENT. PLEASE CHECK AND ADVISE 2. MPI

Facility Repair Order

J243095

State of Assembly (be specific)

FULLY ASSEMBLED

Related Recalls, TSB's, or Service History

SEE REPORT

Failed Components and Extent of Damage

THIS VEHICLE IS AT A TRANSMISSION SHOP AND THEY ARE NOT ADEQUATELY PREPARED AS THEY DO NOT HAVE ACCESS TO PULL TSBS AND THEY DO NOT HAVE A BORESCOPE. UNFORTUNATELY I DON’T HAVE MY BORESCOPE WITH ME TODAY. INSPECTION FOUND VEHICLE IN SHOP AT TIME OF ARRIVAL. VEHICLE IS IN AVERAGE CONDITION FOR ITS AGE AND HAS NO MODIFICATIONS PRESENT. LOF STICKER AND WINDOW PLACES OIL WITHIN SERVICE RANGE. COOLANT IS EMPTY IN THE RESERVOIR AT TIME OF ARRIVAL. SHOP HAS ALREADY STARTED VEHICLE WHEN PULLING INTO SHOP PRIOR TO MY ARRIVAL. I STARTED THE VEHICLE AND LET IT RUN FOR A MOMENT AND I GOT A SMALL AMOUNT OF WHITE SMOKE FROM THE TAIL PIPE THAT SMELLS LIKE COOLANT. SHOP ATTACHED TO SCAN TOOL TO THE VEHICLE AND RETRIEVE CODES P0217 ENGINE COOLANT TEMPERATURE OVER TEMP P026B7 ENGINE COOLANT BYPASS VALVE C CONTROL CIRCUIT SHOP HAS A BLOCK TESTER AVAILABLE BUT TECHNICIAN DIDN’T KNOW HOW TO ACCESS THE COOLANT RESERVOIR AS IT’S BLOCKED BY THE COWLING. TECHNICIAN FILLED UP COOLANT RESERVOIR AND RAN VEHICLE FOR A FEW MINUTES AND BUBBLES START TO APPEAR IN COOLANT. AND VEHICLE RUNS ROUGH. TECHNICIAN SAID THE VEHICLE HAS BEEN HAVING THIS PROBLEM FOR A FEW WEEKS AND THEY ARE TRYING TO RESOLVE THE ISSUE. I ASKED THE TECHNICIAN TO REMOVE THE SPARK PLUGS FOR INSPECTION AND HE WAS ABLE TO GET THE CYLINDER THREE AND FOUR SPARK PLUGS OUT AND THE NUMBER FOUR SPARK PLUG IS VISIBLY WET WITH COOLANT. SHOP STATES THEY HAVE NOTHING ELSE TO DEMONSTRATE AT THIS TIME. I’M SORRY I WASN’T ABLE TO COLLECT MORE I’VE BEEN ON SITE FOR NEARLY 2 HOURS TO GET THE INFORMATION THAT HAS BEEN PROVIDED.

Measurements

Cause of failure

FINDINGS INDICATE A PROBLEM WITH THE HEAD GASKET OR BLOCK AND THERE IS LIKELY A TSB THAT APPLIES TO THIS VEHICLE FOR THE ISSUE.

Recommendations for Repair

RECOMMEND FIND TSB AND FOLLOW GUIDELINES

Images