Order Information
Client
SILVERROCK
Claim ID
C100709339
Order Date
10/8/2021 12:55:58 PM
Inspector
DB106
Contract Number
DTSCD1004930314
Insured Party
EDWARD LONG
Vehicle Year
2014
Vehicle Make
NISSAN
Vehicle Model
PATHFINDER S
Vehicle VIN Number
5N1AR2MM0EC725358
Vehicle Mileage
140669
Inspection Location
Name
ACETO AUTO REPAIR
Address
6302 US-130
City
MERCHANTVILLE
State, Zip
NJ, 08109
Phone
8569109500
Contact(s)
NICK
Adjuster Name
CHRISTOPHER SMALL
Extension
8569109500
Email
CHRISTOPHER.SMALL@SILVERROCKINC.COM
Reason For Inspection
SILVERROCK CLAIMS PHONE NUMBER: 877-584-3848
PLEASE CALL THE SHOP AT LEAST 1-2 HOURS PRIOR TO INSPECTION AND DETERMINE IF VEHICLE WILL NEED TO BE ON A LIFT TO INSPECT AND OR IF A COLD START OBSERVATION IS NECESSARY.
PLEASE VERIFY ANY MECHANICALLY FAILED ITEMS WITH PHOTOS.
PLEASE VERIFY ANY NOISES WITH VIDEOS.
PLEASE VERIFY ANY DAMAGE WITH PHOTOS.
PLEASE VERIFY ALL APPLICABLE FLUID LEVEL/CONDITIONS.
PLEASE PROVIDE PHOTOS OF ANY LEAKS OR SEEPS.
PLEASE PROVIDE PHOTO OF OIL FILLHOLE WITH CAP REMOVED-(SLUDGE OR VARNISH?).
PLEASE PROVIDE INSIDE PHOTO OF UPPER LEFT CORNER OF WINDSHIELD.PLEASE VERIFY IF DTCS ARE PRESENT AND DOCUMENT ALL ACTIVE CODES.
PLEASE PROVIDE PHOTO FO ANY RELIVENT FREEZE FRAME DATA.
PLEASE VERIFY THE REPAIR FACILITY???S DIAGNOSIS (COMPRESSION READINGS, PRESSURES, ELECTRICAL TESTING, MEASUREMENTS, ETC...).
PLEASE PROVIDE OBSERVATIONS MADE FROM TEST DRIVE IF APPLICABLE.
PLEASE ADVISE ON FINDINGS
COMPLAINT: C/S THE ENGINE WILL NOT START
CAUSE: THE
ENGINE IS SEIZED -- CANNOT TURN BY HAND
CORRECTION:
REPLACE ENGINE
ADJUSTER NAME: CHRISTOPHER SMALL - NO NEED TO
CALL ??? ENTER INFO AS NORMAL
ADJUSTER E-MAIL: CHRISTOPHER.SMALL@SILVERROCKINC.COM
ADJUSTER PHONE: 877-584-3848
REPAIR SITE: ACETO AUTO REPAIR
SHOP
ADDRESS: 6302 US-130
MERCHANTVILLE,
NJ 08109
SHOP PHONE: (856) 910-9500
SERVICE
ADVISOR:NICK
REASON
TO INSPECT:
PLEASE CALL THE SHOP AT LEAST 1-2 HOURS PRIOR TO INSPECTION
AND DETERMINE IF VEHICLE WILL NEED TO BE ON A LIFT TO INSPECT AND OR IF A COLD
START OBSERVATION IS NECESSARY.
PLEASE VERIFY ANY MECHANICALLY FAILED ITEMS WITH PHOTOS.
PLEASE VERIFY ANY NOISES WITH VIDEOS.
PLEASE VERIFY ANY DAMAGE WITH PHOTOS.
PLEASE VERIFY ALL APPLICABLE FLUID LEVEL/CONDITIONS.
PLEASE PROVIDE PHOTOS OF ANY LEAKS OR SEEPS.
PLEASE PROVIDE PHOTO OF OIL FILLHOLE WITH CAP
REMOVED-(SLUDGE OR VARNISH?).
PLEASE PROVIDE INSIDE PHOTO OF UPPER LEFT CORNER OF
WINDSHIELD.PLEASE VERIFY IF DTCS ARE PRESENT AND DOCUMENT ALL ACTIVE CODES.
PLEASE PROVIDE PHOTO FO ANY RELIVENT FREEZE FRAME DATA.
PLEASE VERIFY THE REPAIR FACILITY???S DIAGNOSIS (COMPRESSION
READINGS, PRESSURES, ELECTRICAL TESTING, MEASUREMENTS, ETC...).
PLEASE PROVIDE OBSERVATIONS MADE FROM TEST DRIVE IF
APPLICABLE.
PLEASE ADVISE ON FINDINGS
Report Information
Location Contact
NICK
Contact Title
NICK
Inspection Date
10/13/2021 9:45:00 AM
Vehicle Year
2014
Vehicle Make
NISSAN
Vehicle Model
PATHFINDER<
Current VIN Number
5N1AR2MM0EC725358
Vehicle Production Date
03/14
Current Mileage
140669
Vehicle Trim
Labor Rate / Type
135.0000
PROVIDED VERBALLY
Engine Type
3.6
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
FOUR WHEEL DRIVE (4X4)
Vehicle Plate #
A50MPJ NEW JERSEY
Engine Oil Level
Low
Engine Oil Condition
N/A
Coolant Level
Full
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
FEDERATED
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
All Tires Match
YES
Tire Size
235/55R 20
Factory Tire Size
235/55R 20
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
REPAIR ORDER HAS SHOP LOGO ON IT
REPAIR ORDER OPENED OCTOBER 6, 2021
NO CUSTOMER COMPLAINT IS ANNOTATED ON THE REPAIR ORDER
Facility Repair Order
Q011097
State of Assembly (be specific)
FULLY ASSEMBLED
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
INSPECTOR CALLED PRIOR TO ARRIVAL ON THERE WERE NO LIFTS AVAILABLE TO EXAMINE THE VEHICLE, THE TECHNICIAN ATTEMPTED TO BAR THE ENGINE OVER IT IS SEIZED
THERE IS NO ENGINE OIL SHOWING ON THE DIPSTICK
THERE IS ENGINE OIL ON THE BACK OF THE ENGINE WITH BLOW BACK ONTO THE SUB FRAME
THERE ARE NO DTC STORED IN ECM
THERE IS NO SLUDGE IN THE OIL FILL OR ANY VARNISH
Measurements
Cause of failure
NOT DETERMINED
Recommendations for Repair
DISASSEMBLE ENGINE THE POINT OF FAILURE TO DETERMINE REPAIRS NECESSARY TO RETURN THE VEHICLE TO PROPER OPERATION
Images
REPAIR ORDER
TIRE SIZE
SHOP SIGNAGE
VIN
VEHICLE
VEHICLE
EMISSION PLACARD
ENGINE COMPARTMENT
NO OIL LEVEL ON DIPSTICK
OIL FILL
VIN
VEHICLE
VEHICLE
TIRE SIZE PLACARD
ODOMETER
TECHNICIAN ATTEMPTING TO BAR OVER ENGINE
OIL PAN DRAIN PLUG
OIL BLOW BACK ON SUB FRAME
OIL PAN