Order Information
Client
THE WARRANTY GROUP
Claim ID
28111061
Order Date
10/13/2021 5:35:33 PM
Inspector
WILLIAM HITCHCOCK
Contract Number
28111061
Insured Party
PATRICIA MUSIC
Vehicle Year
2015
Vehicle Make
VOLKSWAGEN
Vehicle Model
TIGUAN 2WD TRB
Vehicle VIN Number
FW592260
Vehicle Mileage
74891
Inspection Location
Name
MOTOR MOTION
Address
4724 GREENLEAF CIRCLE
City
MODESTO
State, Zip
CA, 95356
Phone
2095454000
Contact(s)
GREG
Adjuster Name
ROBERT VAVRICK
Extension
18002619962
Email
Reason For Inspection
NEW VALVE COVER GASKET, OIL SEPARATOR, AND WASTEGATE INSTALLED? OIL COOLER LEAKING OIL AND COOLANT?UPPER TIMING COVER LEAKING OIL? POSSIBLY WARPED COVER?BOTH CONTROL ARM BUSHINGS CRACKED AND LOOSE? BOTH REAR SHOCKS ARE LOOSE? DO THE SHOCKS PASS A BOUNCE TESTS? ANY SIGNS OF RECENT REPAIRS? ANY HISTORY AT THIS SHOP?ANY MODIFICATIONS? ANY SIGNS OF ABUSE? ANY COMMERCIAL USE?
Report Information
Location Contact
TINA
Contact Title
TINA
Inspection Date
10/15/2021 11:15:00 AM
Vehicle Year
2015
Vehicle Make
VOLKSWAGEN
Vehicle Model
TIGUAN 4 DOOR <
Current VIN Number
WVGA7AX8FW592260
Vehicle VIN Number Originally Submitted as
FW592260
Vehicle Production Date
03/15
Current Mileage
74896
Vehicle Mileage Originally Submitted as
74891
Vehicle Trim
TSI
Labor Rate / Type
159.0000
PROVIDED VERBALLY
Engine Type
4 CYL. 2.0L TURBO
Engine Emissions
CALIFORNIA
Transmission / Model
AUTO
Wheel Drive Type
FRONT WHEEL DRIVE (FWD)
Vehicle Plate #
7KNX611 CA
Engine Oil Level
Low
Engine Oil Condition
Fair
Coolant Level
Low
Coolant Condition
Poor
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Fair
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
SERVICE CHAMP
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
DRIVEN
Belts
OK
Hoses
OK
Tire Size
235-50-18
Factory Tire Size
SAME AS ABOVE
Overall Condition
FAIR TO POOR
Customer Complaint, Date Opened, Shop Name on Repair Order
1-C/S THE VEHCLE IS LEAKING OIL OR FLUIDS AND DROPS ON THE DRIVEWAY SEEN CHECK AND ADVISE
MOTOR MOTION MODESTO
10-11-2021
Facility Repair Order
0016770
State of Assembly (be specific)
PART REMOVED AS REPAIRS STARTED
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
1- THE VEHICLE HAS OIL LEAKS FROM SEVERAL AREAS OF THE ENGINE AND THEY ARE AS FOLLOWS:
A) THE CAM PLATE OR VALVE COVER IS LEAKING FROM THE SEALING TO THE HEAD FRONT AND REAR AND TO A DRIP. THE LEAK IS GOING DOWN AND CAUSED THE WATER PUMP SEALING TO FAIL.
B) THE UPPER TIMING COVER IE LEAKING ON THE SIDES AND RUNNING DOWN.
C) THE LOWER TIMING COVER IS ALSO LEAKING AND RUNNING ALL OVER THE REAR OF THE ENGINE.
D) THE TURBO WASTE GATE SOLENOID IS LEAKING INTERNALLY AND OFF THE TURBO AREA.
2- THE WATER PUMP IS LEAKING FROM THE BLOCK SEALING DUE TO THE OIL LEAKS SEEN AND VERY ACTIVE LEAK.
3- THE OIL COOLER SEPARATOR IS LEAKING INTERNALLY AND THE COOLANT BOTTLE HAS OIL FROM THE LEAK SEEN. THE SHOP WILL NEED TO FLUSH THE COOLING SYSTEM AND THE T/STAT THAT IS PART OF THE WATER PUMP WILL ALSO NEED TO BE REPLACED FOR OIL CONTAMINATION.
4- THE REAR SHOCKS ARE WEAK AND THE RIGHT REAR SHOCK IS LEAKING AND LOTS OF BUILD UP FROM THE LONG TERM ISSUES.
5- THE SHOP NEEDS TO PERFORM THE LEAKS AND FAILURE REPAIRS AND GET THE ENGINE CLEANED AND RECHECK FOR ANY ADDITIONAL LEAKS NOT SEEN TODAY.
5- THE FRONT LOWER C-ARM REAR BUSHINGS ARE TORN AND SPLIT BOTH SIDES AND MAY ONLY COME WITH THE ARMS.
Measurements
Cause of failure
MATERIAL FAILURE LOWER C-ARM BUSHINGS BOTH SIDES, REAR SHOCKS, WATER PUMP SEALING, INTERNAL OIL COOLER LEAKING, OIL LEAKS AND SEALING FAILURES FROM THE V/C AND UPPER AND LOWER TIMING COVER SEALING AND TURBO WASTE GATE SOLENOID LEAKING
Recommendations for Repair
REPLACE THE WATER PUMP AND T/STAT ASSEMBLLY AND REAR SHOCKS AND LOWER C-ARM BUSHINGS OR ARMS AND OIL COOLER SEPARATOR AND TURBO WASTE GATE SOLENOID AND RESEAL THE ENGINE FOR ALL OIL LEAKS SEEN TODAY AND RECHECK FOR ANY ADDITIONAL LEAKS NOT SEEN TODAY. FLUSH THE COOLING SYSTEM TO CLEAN OUT THE OIL SEEN
Images
ODOMETER
SERVICE TAG
DOOR TIRE TAG
DOOR VIN TAG
ENGINE TAG
ENGINE TOP WITH SOME TEAR DOWN
OIL FILTER
DASH VIN PLATE
DRIVER SIDE FRONT
DRIVER FRONT
DRIVER SIDE REAR
REAR VIEW
LIC. PLATE
TRIM AND MODEL
PASS. SIDE REAR
PASS. FRONT
PASS. SIDE FRONT
FRONT VIEW
MOUNTED TIRE SIZE
COOLANT HAS OIL IN IT FROM THE OIL COOLER LEAKING INTERNALLY
COOLANT HAS OIL IN IT FROM THE OIL COOLER LEAKING INTERNALLY
FRONT UNDER VIEW
EXHAUST
REAR UNDER VIEW
FRONT LOWER C-ARM REAR BUSHINGS TORN BOTH SIDES AND MAY ONLY COME WITH THE ARMS BOTH SIDES
FRONT LOWER C-ARM REAR BUSHINGS TORN BOTH SIDES AND MAY ONLY COME WITH THE ARMS BOTH SIDES
FRONT LOWER C-ARM REAR BUSHINGS TORN BOTH SIDES AND MAY ONLY COME WITH THE ARMS BOTH SIDES
FRONT LOWER C-ARM REAR BUSHINGS TORN BOTH SIDES AND MAY ONLY COME WITH THE ARMS BOTH SIDES
OIL LEAKS FROM THE UPPER TIMING COVER AND LOWER TIMING COVER AND CAM PLATE OR V/C AND THE TURBO WASTE GATE SOLENOID.
OIL LEAKS FROM THE UPPER TIMING COVER AND LOWER TIMING COVER AND CAM PLATE OR V/C AND THE TURBO WASTE GATE SOLENOID.
OIL LEAKS FROM THE UPPER TIMING COVER AND LOWER TIMING COVER AND CAM PLATE OR V/C AND THE TURBO WASTE GATE SOLENOID.
OIL LEAKS FROM THE UPPER TIMING COVER AND LOWER TIMING COVER AND CAM PLATE OR V/C AND THE TURBO WASTE GATE SOLENOID.
OIL LEAKS FROM THE UPPER TIMING COVER AND LOWER TIMING COVER AND CAM PLATE OR V/C AND THE TURBO WASTE GATE SOLENOID.
OIL LEAKS FROM THE UPPER TIMING COVER AND LOWER TIMING COVER AND CAM PLATE OR V/C AND THE TURBO WASTE GATE SOLENOID.
COOLANT LEAKING FROM THE WATER PUMP UNDER THE INTAKE AND TH OIL COOLER UNIT
COOLANT LEAKING FROM THE WATER PUMP UNDER THE INTAKE AND TH OIL COOLER UNIT
COOLANT LEAKING FROM THE WATER PUMP UNDER THE INTAKE AND TH OIL COOLER UNIT
COOLANT LEAKING FROM THE WATER PUMP UNDER THE INTAKE AND TH OIL COOLER UNIT
COOLANT LEAKING FROM THE WATER PUMP UNDER THE INTAKE AND TH OIL COOLER UNIT
COOLANT LEAKING FROM THE WATER PUMP UNDER THE INTAKE AND TH OIL COOLER UNIT
REAR RIGHT SHOCK LEAKING LONG TERM WITH BUILD UP
REAR RIGHT SHOCK LEAKING LONG TERM WITH BUILD UP
NO LEAKS LEFT REAR SHOCK BUT WEAK
NO LEAKS LEFT REAR SHOCK BUT WEAK
OIL LEAKS ALL OVER THE LOWER COVER
CAM PLATE LEAKING FRONT AND REAR AND THE CAUSE OF THE WATER PUMP SEALING FAILURE
CAM PLATE LEAKING FRONT AND REAR AND THE CAUSE OF THE WATER PUMP SEALING FAILURE
CAM PLATE LEAKING FRONT AND REAR AND THE CAUSE OF THE WATER PUMP SEALING FAILURE
UPPER TIMING COVER LEAKING
LOWER COVER LEAKING
WATER PUMP NOT VISIBLE WITH OUT PULLING THE INTAKE MANIFOLD OFF
REPAIR ORDER FRONT
REPAIR ORDER FRONT